Yes. You must keep and carry your physical metal key at all times to ensure you have access to the building in case of emergencies or power/internet outages. You will also need your metal key to access the mail room and the other doors to the building. Management and building staff will not be responsible for addressing lockouts due to failure to carry a traditional metal key.

Owners may add up to two Primary Users by completing this sign-up form. Primary Users will be listed in the directory and must be at least 18 years old. Once a Primary User is added to the system they will be sent an email with a temporary username and password and a link to the Resident Portal website for new user processing. The process does include a second email exchange used to verify your address.

Email Josh Frankel at josh@absmgmt.com with your request.

The MVI MyKey™ App is available for both iOS and Android. The iOS version can be obtained at the Apple App Store and the Android version at the Google Play site.

There are five ways you can enter the building as an authorized user:

1. Using Bluetooth. If you have the MVI App installed and activated (open) and Bluetooth enabled on your phone, select the Resident button on a KeyCom® kiosk and your name will appear on the screen. As soon as you touch your name, the door will unlock for 5 seconds.

2. Using Digital MyKey™:  If Bluetooth is not enabled on your phone, the app also provides access to an image of a QR code which is unique to you. You can hold this image facing the lower right corner of the kiosk to allow the code to be scanned. When the code is recognized, your name will appear on the screen, and the door will unlock for 5 seconds.

3. Using a MyKey™ tab: When you approach a MyKey™ kiosk, touch the “Resident” button. You then hold your MyKey™ tab with the QR code facing the kiosk near the lower right hand corner. The display will show a live picture of what the scanner sees so that you can adjust how you are holding the tab. When the code is recognized, your name will appear on the screen, and the door will unlock for 5 seconds.

4. Using an Access PIN: As a backup to all the other methods, another part of the registration process is the creation of a PIN that can be used to gain access. On the kiosk, after having selected “Resident”, touch the button that says “Use my ACCESS PIN instead” and then follow the prompt to provide your name or phone number and the previously established PIN.

5. Use Your Physical Metal Key: Open the door the old-fashioned way.

When guests arrive at our building, they will approach the kiosk. When they are within about 3 feet, the screen will present the interface to the My Video Intercom system. Your guest will choose “Visitor,” just as they would had they approached a traditional call-button system. They can either scroll through the list of names (by last name and first initial) to find you in the Directory or select your unit number. After they have made their selection, a pop-up will appear indicating that this system is about to dial you and asking whether it should proceed. If they select “Yes”, the system will attempt to contact you, first on the MyKey app, and if that is unsuccessful, on the phone number you have provided. After determining who is coming to visit you, you can unlock the door for them through the app, or if you received a phone call, by pressing “9” on the phone. If you are contacted through the app, you can open a 2-way video call with the visitor. Note: The MyKey app does not have to be open before you receive a call on it, it will open automatically when your unit is dialed.

Your phone (landline or non-smart phone) will ring* when you have a visitor and you will be able to speak to your visitor. For security, please confirm that you know them and, if they say they are a delivery person, that they know your full first and last name as well as your unit number prior to pressing pressing “9” on the phone to let them in. *Please note that the phone number that will be displayed in your caller ID will be 718-509-9437.

A Primary User can grant three different levels of authority to other household members or regular visitors to their account:

• Secondary Users: A Secondary User has their own user id and password for the Resident Portal, and can offer temporary access to Visitors. Their name will not appear in the directory but their phone will ring when the Primary User is rung via the intercom. To add a Secondary User, visit the account management portal or the MVI app. In the app tap My Profile > Manage Users > Add New User. The Primary User can then choose to have a text or email sent to the additional user with the link to register. The additional user can then create a profile, download the app, and login to be able to receive app calls for that listing. Add as many additional users as necessary. All additional users added will then receive an app call when a visitor buzzes that listing.

• MyKey holders: A MyKey holder uses a physical MyKey™ tab card to gain access through but is otherwise not involved in managing or modifying information in the system. Each apartment is given one free MyKey tab card. Additional cards may be purchased by emailing Josh Frankel.

• Visitors:  A Visitor is sent an email or text message linking to a digital MyKey™ that is only valid for a bounded period of time.

You can use the MVI App or MVI portal to manage your account.

The app can be found on your phone.

The portal can be found at: https://accounts.mvisystems.com. As an authorized user, you will have access to a Portal that gives you a variety of controls over how the My Video Intercom serves you and your household. Log in to this portal using the user ID and password you created when you registered with My Video Intercom. You will then be directed to a web page where you can review information about your households user of the system, manage who in your household can use the system, modify the way your household is represented in the directory, and exchange information with your management company.

If you have any issues activating or using your MVI app, myKey or access pin, please email MVI support.

For technical problems with the MVI app, first try uninstalling then reinstalling the MyMVI app. If that doesn’t fix the problem, contact MVI from the app by clicking on your profile picture and selecting “Help Center”.

If you need help with the way your name is listed in the intercom please email Josh Frankel.